Communicate verbally with customers

£42.00

The aim of this course is to develop your knowledge, understanding and skills to communicate with customers verbally.

You will learn about customer service language and how to use different questioning techniques to gather the customer’s needs.

You will also learn that the tone of voice and the facial expression used can affect the outcome of the call.

This is an ideal CPD course as it follows the RQF syllabus course code D/506/2119

On completion of this course, you will receive a course completion certificate you can print immediately with your own certificate ID that can be verified.

Communicating with your customers verbally is paramount in customer service.

On completion of this course you will:

  • Be able to use customer service language to communicate with customers
  • Understand how to communicate verbally with customers

Lessons covered in this course:-

  •  Identify customers’ wants and priorities
  • Listen “actively” to what customers are saying
  • Communicate clearly, concisely and professionally with customers
  • Use a tone of voice and expression that reinforces messages when communicating with customers
  • Use language that reinforces empathy with customers
  • Adapt your response in accordance with customers’ changing behaviour
  • Provide information and advice that meets customers’ needs
  • Maintain organisational standards of behaviour and communication when interacting with customers
  • Check that customers have understood what has been communicated
  • Adhere to organisational policies and procedures, legal and ethical requirements when communicating verbally with customers

This is an ideal CPD course as it follows the RQF syllabus course code D/506/2119

On completion of this course, you will receive a course completion certificate you can print immediately with your own certificate id number

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