Customer Care course

£47.00

There is a world of difference between good and bad customer service.

Good customer service—whether before, during or after a sale—results in happy customers, or even, if you have done particularly well, delighted ones.

This course teaches you how to create excellent customer services skills.

Yes, you can make a difference!

INTENDED FOR:

Any employees that deal with customers, both Internal and External, whether front of house or over the telephone

OUTLINE PROGRAMME:

  • Identifying Customer & Organisational Needs
  • Corporate Image
  • Communication Skills & Body Language
  • Turning Bad Service to Good Service
  • Introduction to Sales Skills

COURSE OBJECTIVES:

By the end of the workshop you will:

  • Understand the difference between Customer Needs and the Organisational Needs
  • Understand the concept of Corporate Image
  • Understand how people should be treated when they visit or telephone your company
  • Gain an understanding of Communication Skills and Body Language
  • Know how to build rapport
  • Be able to use questioning and listening skills to get the facts
  • Be able to identify different types of Customers and assess their needs
  • Address the issues of dealing with difficult and aggressive customers
  • Gain an introductory knowledge of Sales and the Sales Process

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